Privacy Policy

Version: 1.0
Effective Date: 23 July 2026
Last Reviewed: 23 July 2026

1. Introduction

Welcome to samedaybags.com, a trading name of Jolly Clothing Ltd.

Protecting your personal information is important to us. Whether you are requesting a quotation, placing an order, uploading artwork, creating an account or simply browsing our website, we are committed to handling your personal information responsibly, securely and transparently.

This Privacy Policy explains:

• what personal information we collect;
• why we collect it;
• how we use it;
• who we may share it with;
• how long we keep it;
• the choices and rights available to you under UK data protection legislation.

We have written this policy in plain English because we believe privacy information should be easy to understand.

This Privacy Policy applies whenever you use:

• www.samedaybags.com
• our online quotation forms
• our online ordering systems
• customer accounts
• email correspondence
• telephone enquiries
• live chat
• artwork upload facilities
• any other services operated by Jolly Clothing Ltd under the samedaybags.com brand.

2. Who We Are

Jolly Clothing Ltd is the organisation responsible for deciding how your personal information is collected and used.

For the purposes of UK data protection legislation, Jolly Clothing Ltd is the Data Controller.

Our details are:

Jolly Clothing Ltd
Trading as samedaybags.com

Registered Office:
Unit 14–15 Little Castle Business Park
Raglan
Monmouthshire
NP15 2BX
United Kingdom

Company Registration Number: 08466226
VAT Registration Number: GB202988891
Telephone: 01600 800500
Email: hello@samedaybags.com

Should you have any questions regarding this Privacy Policy or wish to exercise any of your rights, please contact us using the details above.

3. Our Commitment

We only collect information that is genuinely required to operate our business and provide the products and services you request.

We are committed to:

• collecting information fairly and lawfully;
• being transparent about how it is used;
• keeping your information accurate;
• protecting it using appropriate technical and organisational security measures;
• never selling your personal information to third parties;
• only retaining information for as long as necessary;
• respecting your rights under UK GDPR.

Privacy and information security form an important part of how we operate our business.

4. Information We Collect

The information we collect depends upon how you interact with us.

Website Visitors

When you browse our website we may automatically collect technical information including:

• IP address
• browser type
• operating system
• device type
• approximate geographic location
• pages viewed
• referring website
• date and time of your visit
• browsing behaviour
• cookie preferences

This information helps us understand how visitors use our website and allows us to continually improve the user experience.

Enquiries

If you submit an enquiry through our website, by email, telephone or live chat, we may collect:

• your name;
• company or organisation name;
• email address;
• telephone number;
• information relating to your enquiry;
• details about the products you are interested in;
• any artwork or files you choose to send us.

Quotations

When requesting a quotation we may collect additional information including:

• quantities required;
• delivery location;
• preferred timescales;
• branding requirements;
• print specifications;
• embroidery requirements;
• budget information where provided;
• artwork files;
• logos;
• design ideas;
• previous order references.

This enables us to prepare an accurate quotation tailored to your requirements.

Customer Accounts

If you register for an online account, we may collect:

• your name;
• company name;
• email address;
• telephone number;
• billing address;
• delivery addresses;
• encrypted login credentials;
• account preferences;
• previous quotations;
• purchase history;
• saved artwork;
• saved delivery information.

Having an account allows you to place future orders more efficiently and helps us provide improved customer service.

Orders

When you place an order we may collect:

• customer name;
• company name;
• billing address;
• delivery address;
• contact telephone number;
• email address;
• VAT information where applicable;
• payment information;
• order history;
• product selections;
• quantities;
• delivery instructions;
• artwork;
• logo files;
• print specifications;
• embroidery specifications;
• special instructions.

This information is required to manufacture, personalise and deliver your order correctly.

Artwork & Logo Files

Because we specialise in personalised products, customers frequently supply:

• logos;
• brand guidelines;
• print-ready artwork;
• vector files;
• images;
• photographs;
• text;
• design concepts.

These files are used solely for purposes connected with your enquiry, quotation, artwork proof, production or repeat ordering.

Customer artwork and logo files may be retained to facilitate repeat orders, reprints and future quotations unless you specifically request that they are deleted.

Where deletion is requested, we will remove artwork unless we are required to retain it for legal reasons or to resolve an outstanding dispute.

Product Visual Mock-ups

As part of our quotation process we regularly prepare digital visual proofs showing how products are expected to look once printed or embroidered.

These mock-ups may contain:

• customer logos;
• branding;
• names;
• artwork;
• product selections;
• colour combinations.

They are created solely for quotation and production purposes.

They will never be published without your permission unless they contain no personal information and are used purely as generic product examples.

5. Business Customers, Schools, Charities, Clubs and Organisations

A significant proportion of our customers are businesses, charities, schools, colleges, universities, sports clubs, community groups and other organisations.

Where you place an order on behalf of an organisation, we may process personal information relating to:

• the organiser;
• the purchaser;
• finance contacts;
• delivery contacts;
• artwork contacts;
• authorised approvers.

We only collect the information necessary to administer quotations, orders, production, delivery and ongoing customer support.

Where an organisation provides us with personal information relating to another individual (for example, a purchasing officer or event organiser), it is the organisation's responsibility to ensure they have the authority to share that information with us.

6. Purchase History

To provide an efficient service and assist with future enquiries, we retain details of previous purchases.

Purchase history may include:

• products ordered;
• quantities;
• colours;
• print specifications;
• embroidery specifications;
• artwork used;
• delivery details;
• invoices;
• quotations;
• order dates.

Maintaining purchase history allows us to:

• simplify repeat ordering;
• locate previous artwork;
• provide accurate quotations;
• resolve customer queries;
• investigate quality issues;
• meet legal accounting requirements.

7. Repeat Orders

Many of our customers return to reorder identical or similar products.

To make repeat ordering as straightforward as possible, we may retain:

• approved artwork;
• logos;
• embroidery files;
• print layouts;
• previous quotations;
• previous order specifications.

Unless you tell us otherwise, we may use previously approved artwork for repeat orders.

Where significant time has passed or changes have been requested, updated artwork proofs may be produced for approval before production begins.

8. Marketing Communications

If you choose to subscribe to our marketing communications, we may send information relating to:

• new products;
• special offers;
• promotions;
• industry news;
• product launches;
• seasonal campaigns;
• company updates.

Marketing communications will only be sent:

• where you have given your consent;
• where permitted by applicable legislation; or
• where you have previously purchased from us and the communication relates to similar products or services, subject to your right to opt out.

You may unsubscribe from marketing communications at any time by:

• clicking the unsubscribe link within any marketing email;
• contacting us directly;
• emailing hello@samedaybags.com.

Unsubscribing from marketing emails will not affect important service communications relating to quotations, orders or deliveries.

9. Cookies and Similar Technologies

Our website uses cookies and similar technologies to improve your browsing experience, understand how our website is used and help us improve our services.

Cookies may be used to:

• remember your preferences;
• maintain secure login sessions;
• analyse website traffic;
• measure website performance;
• improve website functionality;
• understand customer behaviour;
• support advertising campaigns.

We currently use technologies including:

• website functionality cookies;
• analytical cookies;
• advertising cookies;
• cookie consent technologies.

As our website develops, additional cookies and tracking technologies may be introduced.

Our Cookie Policy and cookie consent platform will always provide the most up-to-date information regarding the cookies currently used on our website.

You can control cookie preferences at any time using our cookie management tools.

10. Analytics

We analyse website usage to better understand how visitors interact with samedaybags.com.

This information helps us:

• improve navigation;
• identify popular products;
• optimise customer journeys;
• improve quotation processes;
• enhance online ordering;
• improve website performance.

Analytics information is generally aggregated and does not identify individual visitors directly.

11. How We Use Your Information

We use personal information to:

• respond to enquiries;
• prepare quotations;
• process orders;
• manufacture personalised products;
• produce artwork proofs;
• prepare visual mock-ups;
• arrange delivery;
• provide customer support;
• process payments;
• issue invoices;
• comply with tax obligations;
• detect fraud;
• improve our website;
• improve our services;
• maintain customer accounts;
• facilitate repeat orders;
• send marketing communications where appropriate.

We will never use your personal information for purposes that are incompatible with those described in this Privacy Policy.

12. Legal Basis for Processing

UK GDPR requires us to identify the legal basis upon which we process personal information.

Depending upon the circumstances, processing may be necessary because:

Performance of a Contract

Processing is necessary in order to:

• prepare quotations;
• accept orders;
• manufacture products;
• arrange delivery;
• provide customer support.

Legal Obligations

We are required to retain certain records for accounting, taxation and legal purposes.

Legitimate Interests

Processing may be necessary to:

• improve our services;
• prevent fraud;
• manage customer relationships;
• retain artwork for repeat ordering;
• improve website performance;
• administer our business efficiently.

Whenever we rely upon legitimate interests, we carefully consider your privacy rights.

Consent

Where required, we rely upon your consent for activities such as:

• email marketing;
• certain cookies;
• optional communications.

You may withdraw consent at any time.

13. Sharing Your Information

We only share information where necessary to operate our business effectively.

Depending upon your order, information may be shared with:

• payment providers;
• courier companies;
• delivery partners;
• website hosting providers;
• professional advisers;
• accountants;
• trusted service providers assisting with our business operations.

We carefully select our suppliers and require them to protect personal information appropriately.

We do not sell personal information to third parties.

We also intentionally avoid publishing information about our internal software, systems or security infrastructure.

14. International Transfers

Some organisations that provide services to us may process personal information outside the United Kingdom.

Where international transfers occur, we ensure appropriate safeguards are implemented in accordance with UK GDPR.

These safeguards may include:

• adequacy regulations;
• standard contractual clauses;
• other recognised legal transfer mechanisms.

We continually review these arrangements to ensure appropriate protection of personal information.

15. Data Retention

We only retain personal information for as long as necessary to fulfil the purposes for which it was collected, to comply with legal obligations, resolve disputes and protect our legitimate business interests.

Our typical retention periods are:

Information	Typical Retention Period
Website enquiries	Up to 24 months after the last correspondence
Quotations	Up to 24 months
Customer account information	Whilst your account remains active and for a reasonable period afterwards where required
Order records	Minimum of 6 years to comply with accounting and taxation requirements
Purchase history	Minimum of 6 years
Marketing preferences	Until you unsubscribe or withdraw consent
Artwork and logo files	Until deletion is requested or they are no longer required, subject to any legal obligations
Financial records	As required by UK law

Where it is necessary to retain information for longer to establish, exercise or defend legal claims, we may do so.

16. Keeping Your Information Secure

Protecting your information is extremely important to us.

We have implemented appropriate technical and organisational measures designed to protect personal information against accidental loss, unauthorised access, alteration, disclosure or destruction.

These measures include, where appropriate:

• secure website technologies;
• encrypted data transmission where applicable;
• controlled access to information;
• password-protected systems;
• staff confidentiality obligations;
• regular software and security updates;
• secure backup procedures;
• physical security measures.

Although we take reasonable steps to protect your information, no method of transmitting information over the internet or storing electronic information can ever be guaranteed to be completely secure.

For this reason, we cannot guarantee absolute security, although we continually work to maintain appropriate levels of protection.

17. Your Rights

Under UK GDPR you have a number of important rights regarding your personal information.

These include the right to:

Request Access

You may request a copy of the personal information we hold about you.

Request Correction

If any information we hold is inaccurate or incomplete, you may ask us to correct it.

Request Deletion

You may request that we delete your personal information where there is no legal reason requiring us to retain it. This includes customer artwork and logo files, subject to any legal obligations or ongoing contractual requirements.

Restrict Processing

In certain circumstances you may ask us to restrict the way we process your information.

Object to Processing

You have the right to object to certain types of processing, particularly where processing is based upon our legitimate interests or for direct marketing.

Data Portability

Where applicable, you may request that your information is transferred to another organisation in a commonly used electronic format.

Withdraw Consent

Where processing relies upon your consent, you may withdraw that consent at any time. Withdrawal of consent will not affect processing already carried out lawfully before consent was withdrawn.

18. Automated Decision Making

We do not make decisions about you based solely upon automated processing that produces legal or similarly significant effects.

Where automated technologies assist us in providing our services, meaningful human involvement remains part of our decision-making processes.

19. Third-Party Websites

Our website may contain links to third-party websites.

Once you leave our website, we are not responsible for the privacy practices or content of other organisations.

We recommend reading the privacy policies of any external websites you visit.

20. Children's Privacy

Our products and services are intended primarily for businesses, schools, charities, clubs, organisations and adults.

Our website is not directed towards children under the age of 16.

We do not knowingly collect personal information directly from children under 16 without appropriate authority.

If you believe that a child has provided us with personal information without appropriate consent, please contact us and we will investigate promptly.

21. Complaints

We hope to resolve any questions or concerns you may have regarding your personal information.

If you have any concerns, please contact us in the first instance:

Email: hello@samedaybags.com
Telephone: 01600 800500
Address:
Jolly Clothing Ltd
Unit 14–15 Little Castle Business Park
Raglan
Monmouthshire
NP15 2BX

If you remain dissatisfied, you have the right to lodge a complaint with the Information Commissioner's Office (ICO). Further information can be found on the ICO's website.

22. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect:

• changes in legislation;
• changes to our services;
• improvements to our website;
• new technologies;
• operational changes.

The latest version will always be available on our website.

We encourage you to review this policy periodically to remain informed about how we protect your information.

23. Related Policies

This Privacy Policy should be read alongside our:

• Cookie Policy
• Website Terms of Use
• Terms & Conditions of Sale
• Artwork & Intellectual Property Policy
• Delivery & Returns Policy

Together these documents explain how we operate our website and provide our products and services.

24. Definitions

For the purposes of this Privacy Policy:

• "We", "us" and "our" mean Jolly Clothing Ltd trading as samedaybags.com.
• "You" means any individual, business, school, charity, club, organisation or other person using our website or services.
• "Personal Information" means any information capable of identifying an individual either directly or indirectly.
• "Artwork" includes logos, images, illustrations, designs, vector files, print-ready files, embroidery files, photographs and other creative materials supplied by customers.

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Contact Us

If you have any questions regarding this Privacy Policy or wish to exercise your rights, please contact:

Jolly Clothing Ltd t/a samedaybags.com
Unit 14–15 Little Castle Business Park
Raglan
Monmouthshire
NP15 2BX
United Kingdom

Telephone: 01600 800500
Email: hello@samedaybags.com